Privacy

WHO WE ARE
This website which we like to call SovereignMultiWickCandles is run by Sovereign Candles. We are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that we are not in the business of selling, renting, using, retaining or trading email lists with other companies and businesses for marketing purposes. We take the General Data Protection Regulation (GDPR) seriously so have currently elected not to utilise visitors data or cookies and only participative emails for optional promotions and offers are kept. At this time we do not have a registration, database nor login facility. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, conditions under which we disclose it to others and how we keep it secure.

TYPES OF DATA WE COLLECT

TELL US ABOUT PROMOTIONS ONLY - We invite customers and visitors to the website to express their interest in being informed about only promotions and offers by clicking on the bottom menu link and sending us an email. These emails will be kept in a simple offline list. We currently do not utilise an automatic registration, login and password process as feel this to be too coumbersome for customers. This email will only be used for offers and promotions advice and nothing else so will be used as infrequently and discerningly as possible. It will not be passed on to anyone else nor used for any other prupose than the stated advisory offers for interested clients. Subscription to this is optional and can be cancelled at any time simply by sending us an email from the email you wish to unsubscribe with UNSUBSCRIBE in the title.
WEBSITE COOKIES - Like most websites, this website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones’ or ‘tablets’) as you browse this and other websites. They are used to ‘remember’ when your computer or device accesses our website mainly for visitor return ease of use and page loading speed. Cookies are essential for the effective operation of our website and to help you shop with us online. The cookie used when shopping on the website may be for the basket system to recognise you as you add items to the basket and move through the checkout procedure. In most cases you are free to enable or disable your cookies at your discretion.
GOOGLE ANALYTICS - When someone visits the website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
MAILING LISTS – We do not have a mailing list other than customers who subscribe to the 'tell us about offers and promotions' advice and we do not send out cold marketing emails to customers. The only emails you will receive from us are your confirmation of order or emails regarding the processing or delivery of your order. Other emails you will receive are related to your order and will come from third parties related to the payment or delivery of your order.

THIRD PARTIES
Our payment handlers will collect your details and payment information securely. We do not have access to your payment information.
Our delivery handlers will collect your address and contact details so they can make the delivery of your order.
Additionally, we may be required to disclose information about you if required to do so by law such as a law enforcement authority or other government officials.

STORING YOUR PERSONAL INFORMATION
All information regarding your orders (we do not have any payment card details) is stored securely by us.
All information stored by the third parties is not for use in a manner that affects you in any way; they will not give any other organisation access to the personal data; it will be stored securely; and they commit to permanent deletion of the information if, or when, this becomes possible.

ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend, or delete the personal information that we hold. Use our contact form with your request.

CHANGES TO THIS PRIVACY NOTICE
From time to time we may need to make changes to this privacy policy, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check the website periodically to view the most up to date privacy policy.

Security

We take security very seriously and make shopping online safe in our web store. Before you enter any personal or payment details, you can check that you are shopping in a secure environment by looking for a locked padlock by the URL.

Payments made by card go through a secure 3rd party processor.

Payments using a Paypal account go through the secure Paypal gateway.

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
Most modern web browsers, support 'secure mode' and standard security protocols.
Online security is constantly evolving so, if you are using older versions browsers we recommend you update your browser to a later version in order to take full advantage of the improved security features.

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Sovereign Luxury Scented Multiwick Soy Wax Extra Large Candles
www.SovereignMultiwickCandles.co.uk        SOVEREIGN is a Registered Trademark of Sovereign Candles
©2018 Sovereign Candles Ltd
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